We consider ensuring the right to personal data protection as a fundamental commitment of Petrodesign, therefore we will devote all the resources and efforts necessary to process your data in full compliance with Regulation (EU) 2016/679 (the “General Data Protection Regulation” or “GDPR”), as well as any other legislation applicable in the territory of Romania. As one of the essential principles of this legal framework is transparency, we have prepared this document to inform you about how we collect, use, transfer and protect your personal data when interacting with us regarding products and services. ours, including through our website.
Who we are and how you can contact us
Petrodesign is the commercial name of SC PETRODESIGN SA the Romanian legal person, having its registered office in Bucharest, Strada Caderea Bastiliei 56-58, sector 1, with order number in the Trade Register J40 / 4079/1992, unique fiscal registration code RO2786649, (hereinafter “Petrodesign” or “we”). For the purposes of data protection legislation, we are an operator when we process your personal data.
Since we are always open to find out your opinions, and to provide you with any additional information you may need regarding the processing of your data, we encourage you to contact the Petrodesign Data Protection Officer at the email address firstname.lastname@example.org or by post or courier at the address Strada Caderea Bastiliei 56-58, sector 1, Bucharest – with the mention: in the attention of Petrodesign Manager with data protection.
What categories of personal data we process
In general, we collect your personal data directly from you, so that you have control over the type of information you provide us. By way of example, we receive information from you as follows:
We may also collect and process certain information about your behavior during the visit of our web site, to personalize your online experience and to provide you with offers tailored to your profile. We invite you to find out more details in this regard by consulting the section regarding the purposes of processing below.
On our website we can store and collect information in cookies and similar technologies, according to the Cookies Policy.
We do not collect and otherwise process sensitive data, included in the General Regulation on data protection in special categories of personal data. Also, we do not want to collect or process data of minors who have not reached the age of 16 years.
What are the purposes and grounds for processing
We will use your personal data for the following purposes:
- To provide Petrodesign services for your benefit
This general purpose may include, as appropriate, the following:
a) Creation and administration of the account within the Petrodesign platform;
b) Processing of orders, including taking over, validating, shipping and billing;
c) Solving cancellations or problems of any kind related to an order, to the goods or services purchased;
d) Returning the products according to the legal provisions;
e) Reimbursement of the value of the products according to the legal provisions;
f) Providing support services, including providing answers to your questions regarding your orders or Petrodesign goods and services.
The processing of your data for these purposes is in most cases necessary for the conclusion and execution of a contract between Petrodesign and you. Also, certain processing subordinated to these purposes is required by the applicable law, including tax and accounting law.
To improve our services
We always want to offer you the best online shopping experience. To do this, we may collect and use certain information regarding your Buyer behavior, we may invite you to complete satisfaction questionnaires following the completion of an order or we may carry out, directly or with the help of partners, market research and research.
We base these activities on our legitimate interest in conducting business, always taking care that your fundamental rights and freedoms are not affected.
We want to keep you updated on the best offers for the products / services you are interested in. In this regard, we can send you any type of message (such as: e-mail / SMS / telephone / mobile push / webpush / etc.) containing general and thematic information, information on products similar or complementary to those on which have you purchased them, information on offers or promotions, information on products added in the “My Account / My Cart” section or “My Account / Favorites” section or have shown interest in purchasing them, as well as other commercial communications such as research market and opinion polls, and we can display personalized recommendations on the website and in the smartphone application. To provide you with information of interest to you, we may use certain data about your buyer behavior (eg products viewed / added to wishlist / purchased) to create a profile. We always make sure that such processing is carried out in compliance with your rights and freedoms and that the decisions taken based on them have no legal effects on you and will not affect you to a significant extent.
In most cases, we establish marketing communications with your prior consent. You can change your consent and withdraw your consent at any time by:
- Changing the settings in the client account in the section “My subscriptions”;
- Access the unsubscribe link displayed in the messages you receive from us; or through
- Contacting Petrodesign using the contact details described above.
In certain situations, we can base our marketing activities on our legitimate interest to promote and develop our commercial activity. In any situation where we use information about you for our legitimate interest, we take care and take all necessary measures so that your fundamental rights and freedoms are not affected. However, you can request us at any time, by the means described above, to stop the processing of your personal data for marketing purposes, and to follow up your request.
Cookies are small text files that can be used by websites to make their use more efficient.
The law stipulates that we can store cookies on your device, if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.
This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
You may, at any time, modify or withdraw your agreement from the Declaration on cookies on our website.
Your consent applies to the following domains: www.petrodesign.ro
- For the defense of our legitimate interests
There may be situations where we will use or transmit information to protect our rights and commercial activity. These may include:
- Measures to protect the website and users of the Petrodesign platform against cyber attacks:
- Measures to prevent and detect fraud attempts, including the transmission of information to the competent public authorities;
- Measures for the management of various other risks.
The general basis of these types of processing is our legitimate interest in defending our commercial activity, being understood that we ensure that all the measures we take guarantee a balance between our interests and your fundamental rights and freedoms.
Also, in certain cases we base our processing on legal provisions such as the obligation to ensure the protection of the goods and values provided by the applicable legislation in this field.
How long we keep your personal data
As a general rule, we will store your personal data as long as you have an account on the Petrodesign platform. You can ask us at any time to delete certain information or to close the account and we will respond to these requests, subject to keeping certain information including after closing the account, in situations where the applicable law or our legitimate interests require it.
To whom we transmit your personal data
Where appropriate, we may transmit or provide access to certain personal data of your own to the following categories of recipients:
- courier service providers;
- payment / banking service providers;
- marketing / telemarketing service providers;
- market research service providers;
- insurance companies;
- IT service providers;
- to other companies with which we can develop joint programs to offer our goods and services on the market.
If we have a legal obligation or if it is necessary to defend a legitimate interest, we may also disclose certain personal data to some public authorities.
We make sure that access to your data by third parties legal persons of private law is made in accordance with the legal provisions regarding data protection and confidentiality of information, based on contracts concluded with them.
In which countries we transfer your personal data
Currently, we store and process your personal data in Romania.
However, it is possible that we may transfer certain personal data of you to entities located in or outside the European Union, including in countries where the European Commission has not recognized an adequate level of protection of personal data.
We will always take steps to ensure that any international transfer of personal data is carefully managed in order to protect your rights and interests. Transfers to service providers and other third parties will always be protected by contractual commitments and, as the case may be, by other guarantees, such as standard contractual clauses issued by the European Commission or certification schemes, such as the Privacy Shield for the protection of personal data. transferred from inside the EU to the United States of America.
You can contact us anytime, using the contact details set out above, to find out more information about the countries where we transfer your data, as well as the guarantees we have implemented regarding these transfers.
How we protect the security of your personal data
We are committed to ensuring the security of personal data by implementing appropriate technical and organizational measures, according to industry standards.
The transmission of your personal data is done using state-of-the-art encryption algorithms and we store them on secure servers, while ensuring data redundancy.
Despite the measures taken to protect your personal data, we draw your attention that the transmission of information over the Internet, in general, or through other public networks, is not completely secure, with the risk that the data may be viewed and used by third parties. unauthorized parts. We cannot be held responsible for such vulnerabilities of systems that are not under our control.
What rights do you have?
The General Data Protection Regulation will recognize a number of rights in relation to your personal data. You may request access to your data, correct any errors in our files and / or object to the processing of your personal data. You can also exercise your right to complain to the competent supervisory authority or to sue. If applicable, you may also benefit from the right to request the deletion of your personal data, the right to restrict the processing of your data and the right to data portability.
More information on each of these rights can be obtained by consulting the table presented below.
In order to exercise your rights, you can contact us using the contact details set out above. Please keep the following in mind if you wish to exercise these rights:
We take seriously the confidentiality of all records that contain personal data. For this reason, please send us your requests regarding such registrations using the e-mail address of the Petrodesign account. Otherwise, we reserve the right to verify your identity by requesting additional information that aims to confirm your identity.
We will not charge a fee to exercise any right to you regarding your personal data, unless your request for access to information is unfounded, respectively repetitive or excessive, in which case we will charge a reasonable amount in such circumstances. We will inform you of any fees applied before we can resolve your request.
Duration of response. We aim to respond to any valid requests within a maximum of one month, unless this is particularly complicated or if you have made several requests, in which case we will respond within a maximum of two months. We will let you know if we need more than a month. We may ask you if you can tell us exactly what you want to receive or what you are worried about. This will help us act faster and shorten your response time to your request.
Third party rights. We should not comply with a request if it would adversely affect the rights and freedoms of other data subjects.
Rights concerned access
You can ask us:
• to confirm if we process your personal data;
• to make available a copy of this data;
• to provide you with other information about your personal data, such as the data we have, what we use, whom we disclose, if we transfer them abroad and how we protect them, how long we keep them, what rights you have, how you can make a complaint, from where we obtained your data, to the extent that the information has not already been provided to you by this information.
You may ask us to rectify or supplement your inaccurate or incomplete personal data.
It is possible to try to verify the accuracy of the data before rectifying it.
You can ask us to delete your personal data, but only if:
• they are no longer necessary for the purposes for which they were collected; or
• You have withdrawn your consent (if data processing was based on consent); or
• pursue a legal right to oppose you; or
• they were processed illegally; or
• we have a legal obligation in this regard.
We have no obligation to comply with your request to delete your personal data if the processing of your personal data is necessary:
• for compliance with a legal obligation; or
• for finding, exercising or defending a right in court.
There are certain other circumstances in which we are not obligated to comply with your request for deletion of data, although these are the two most likely circumstances in which we could refuse this request.
Please note that, prior to exercising this right, you must download from your Petrodesign account and save all documents related to orders made from Petrodesign, regardless of whether the billing was done to you or another natural or legal person (such as: invoices, guarantee certificates). If you do not do this before you exercise your right to delete, you will lose all these documents and Petrodesign will be unable to make them available, as the case may be, because the process of deletion of data, respectively of the Petrodesign account , with all the data and documents related to it, is an irreversible process.
Restriction of data processing
You can ask us to restrict the processing of your personal data if:
• their accuracy is challenged, to allow us to check their accuracy;
• processing is illegal, but you do not want the data to be deleted;
• they are no longer necessary for the purposes for which they were collected, but you need them to find, exercise or defend a right in court;
• You have exercised your right to oppose, and checking whether our rights prevail is in progress.
We may continue to use your personal data following a restriction request if:
• we have your consent
• to ascertain, exercise or ensure the defense of a right in the court
• to protect the rights of Petrodesign or of another natural or legal person.
You can ask us to provide your personal data in a structured, commonly used and automatically readable format, or you can request that it be “ported” directly to another data operator, but in each case only if:
• processing is based on your consent or the conclusion or performance of a contract with you;
• processing is done by automatic means.
You may object at any time, for reasons related to the particular situation in which you are, to the processing of your personal data based on our legitimate interest, if you consider that your fundamental rights and freedoms prevail over that interest.
You may also object to the processing of your data for direct marketing purposes (including profiling) at any time, without invoking any reason, in which case we will terminate this processing as soon as possible.
Automatic decision making
You can ask not to be the subject of a decision based solely on automatic processing, but only when that decision:
• produces legal effects on you; or
• it will affect you in a similar way and to a significant extent.
This right does not apply if the decision reached following the automatic decision making:
• it is necessary for us to conclude or carry out a contract with you;
• it is authorized by law and there are adequate guarantees for your rights and freedoms; or
• is based on your explicit consent.
You have the right to file a complaint with the supervisory authority regarding the processing of your personal data. In Romania, the contact details of the data protection supervisory authority are the following:
National Authority for Personal Data Protection
G-ral Gheorghe Magheru Boulevard no. 28-30, Sector 1, postal code 010336, Bucharest, Romania
Phone: +40.318.059.211 or +40.318.059.212;
Without affecting your right to contact the supervisory authority at any time, please contact us in advance, and we promise that we will make every effort to resolve any problem amiable.